CVE-2017-16854
otrs2 - security update
6.5
MEDIUM
CVSS 3.1
EPSS 0.36%
Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
How to fix CVE-2017-16854
To remediate CVE-2017-16854, upgrade the affected package to a fixed version below.
- Debian/otrs2—upgrade to 6.0.2-1 or later
- —upgrade to 3.3.18-1+deb8u3 or later
Is CVE-2017-16854 being exploited?
Low — EPSS is 0.4%, meaning exploitation activity has not been observed at scale.
Affected packages (2)
- from 0, < 6.0.2-1
- from 0, < 3.3.18-1+deb8u3
CVSS scores
| Source | Version | Severity | Vector |
|---|---|---|---|
| osv | CVSS 3.1 | MEDIUM6.5 | CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N |