CVE-2019-12497
5.3
MEDIUM
CVSS 3.1
EPSS 0.92%
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
How to fix CVE-2019-12497
To remediate CVE-2019-12497, upgrade the affected package to a fixed version below.
- Debian/otrs2—upgrade to 6.0.19-1 or later
Is CVE-2019-12497 being exploited?
Low — EPSS is 0.9%, meaning exploitation activity has not been observed at scale.
Affected packages (1)
- from 0, < 6.0.19-1
CVSS scores
| Source | Version | Severity | Vector |
|---|---|---|---|
| osv | CVSS 3.1 | MEDIUM5.3 | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N |