CVE-2019-18179
otrs2 - security update
4.3
MEDIUM
CVSS 3.1
EPSS 0.40%
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
How to fix CVE-2019-18179
To remediate CVE-2019-18179, upgrade the affected package to a fixed version below.
- —upgrade to 6.0.24-1 or later
- —upgrade to 3.3.18-1+deb8u12 or later
Is CVE-2019-18179 being exploited?
Low — EPSS is 0.4%, meaning exploitation activity has not been observed at scale.
Affected packages (2)
- from 0, < 6.0.24-1
- from 0, < 3.3.18-1+deb8u12
CVSS scores
| Source | Version | Severity | Vector |
|---|---|---|---|
| osv | CVSS 3.1 | MEDIUM4.3 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N |