CVE-2019-9892
otrs2 - security update
6.5
MEDIUM
CVSS 3.1
EPSS 0.43%
Description
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
How to fix CVE-2019-9892
To remediate CVE-2019-9892, upgrade the affected package to a fixed version below.
- —upgrade to 6.0.18-1 or later
- —upgrade to 3.3.18-1+deb8u9 or later
Is CVE-2019-9892 being exploited?
Low — EPSS is 0.4%, meaning exploitation activity has not been observed at scale.
Affected packages (2)
- from 0, < 6.0.18-1
- from 0, < 3.3.18-1+deb8u9
CVSS scores
| Source | Version | Severity | Vector |
|---|---|---|---|
| osv | CVSS 3.1 | MEDIUM6.5 | CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N |